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Hospitality & Tourism
Master hospitality management, guest experience and premium service. Certification with internships in 4 and 5-star establishments.
ReceptionF&BManagement
Learning objectives
- Master the service and hospitality standards of 4 and 5-star establishments
- Run the daily operations of a front desk and a housekeeping service
- Use hotel management and booking software
- Lead a team and handle difficult guest situations
Who is this program for?
- Beginners looking to enter hospitality or tourism
- Industry professionals aiming for a supervisory role
- Candidates preparing an internship in a 4 or 5-star establishment
Program content
- 1Module 1
Front Office & Guest Welcome
- Welcome techniques and protocol
- Check-in, check-out and billing
- Booking management
- Property management systems (PMS)
- 2Module 2
Housekeeping
- Organising the housekeeping service
- Hygiene and cleanliness standards
- Room quality control
- 3Module 3
Food & Beverage Service
- Table service and protocol
- Wine service fundamentals
- Order and till management
- 4Module 4
Guest Relations & Communication
- Handling complaints
- Professional English for hospitality
- Loyalty and guest experience
- 5Module 5
Management & Internship
- Team supervision
- Scheduling and cost control
- Hands-on internship in a 4 or 5-star establishment
Practical information
Duration
6 months
Level
Beginner to Advanced
Schedule
3 sessions per week · on-site
Tuition
On request
Next session
Contact us
Certification
365University professional certificate + internship record
Career opportunities
Receptionist / Front desk managerHousekeeping supervisorF&B supervisorGuest relations officerTravel and tourism agent
Ready to join this program?
Fill in the registration form and we will call you back within 24 hours to complete your file.
Register for this program